Guides with tag, Messages

How Conversation Replies WorkClarityflow conversations have two ways people can participate:Top-level messages — new posts in the main conversation (like starting a new topic).Thread replies — responses tucked under a specific message (like commenting on one of your videos).This guide explains who can do what, and how the settings work together. If you've ever wanted clients to respond to your content without taking over the conversation, these are the settings that make that possible.Who this applies to: The rules below are mainly for clients and guests. Team members on your account can always post messages and replies, even when these settings are restrictive — so you can still coach and manage the conversation without getting locked out.Why coaches use these settingsMany coaches use Clarityflow for async coaching: clients watch a video, reply with questions, and you respond when it works for you. These settings let you shape that flow — for example, keeping a course structured so clients reply to your lessons without starting unrelated new topics, or closing a conversation cleanly when a program has ended.What you can controlThere are three settings that control how replies work in a conversation. The master switch controls whether the conversation is open at all, a second setting limits clients to thread replies only, and a third lets you close replies on one specific thread without affecting the rest.When Messages open is ONClients can post both top-level messages and threaded replies, unless a specific thread has replies closed — then they cannot reply in that thread.For example, if you run an open coaching conversation where clients can ask new questions anytime and reply under your weekly check-in videos, this is the default setup for that.     When Messages open is OFFClients cannot post anything — no top-level messages and no thread replies. This overrides everything else, even if other settings are turned on.For example, if you've finished a program and want the conversation to stay visible as a record, turning Messages off keeps it accessible to everyone. You can still add messages as the coach, but clients cannot post anything new — making it a clean record of the engagement.     When all three are ONMessages openAllow replies in threads but not top-level messagesThat thread's replies are open       Clients cannot post new top-level messages, but can reply inside open threads. This is the most common setup for structured courses or group programs — clients respond under your lesson videos without driving the main conversation.When Messages open + "threads only" are ON, but every thread is closedClients cannot post top-level messages or replies anywhere — there is no open thread to reply in. This can happen at the end of a cohort when you've closed replies on every lesson thread. Clients won't see anywhere to post until you reopen at least one thread.     Priority (what wins)Messages closed → blocks everything for clients.A specific thread closed → that thread blocks replies, even if conversation-level settings would otherwise allow them.Threads only → only applies when Messages open is ON; limits clients to thread replies only.For example, if you have "threads only" enabled for a group program but close replies on Week 1's thread because that module is done, clients can still reply under Week 2's video but not under Week 1 — without changing any other program settings.Quick referenceSetupCan clients post a new top-level message?Can clients reply in a thread?Messages openYesYes (if thread is open)Messages closedNoNoMessages open + threads onlyNoYes (in open threads)Messages open + one thread closedYesNo in that thread; yes in othersMessages closed + thread openNoNoWhere to change theseSettingWhereMessages openConversation → Settings Modal → Settings → AdvancedThreads only — for one conversationConversation → Settings Modal → Settings → AdvancedThreads only — for all new conversationsAccount Settings → Conversations & Messages → Display & ThreadingThreads only — for a courseCourse → Course Settings → Course ConversationsClose one threadThread settings → Prevent replies / Allow replies       If you're unsure which setting to use, start with the conversation-level controls — they give you the most flexibility without affecting the rest of your account. And remember, as a team member you can always post into a conversation regardless of how these settings are configured, so you won't get locked out of your own client work.  

If you coach many clients in Clarityflow, you often need to share the same lesson, check-in, or update across a lot of private conversations—without opening each one and dropping the template by hand.That’s what Broadcast to Conversations is for. From any message template or thread template in your Library, you can send that template into many existing conversations at once: by tag, by course, by group, or by picking conversations one by one. You review the targets first, choose when it should post, then track results in a monitor tab.This guide walks through how broadcasting works—and when coaches typically use it in real client work.When coaches use this:Here are a few common situations where broadcasting fits what you’re already doing in Clarityflow:You’ve tagged private client conversations (for example, “Q2 Cohort,” “VIP,” or “Needs follow-up”) and you want to post the same video lesson or wrap-up message into every conversation with that tag—without repeating the insert one client at a time.A course cohort is underway and you want the same announcement or next-step message to land in each enrollee’s course conversation.You run a coaching group or community and need the same update in every conversation that belongs to that group.You have a short, specific list—five VIP clients who should get a personalized-looking thread template this week—and you’d rather select those conversations deliberately than rely on a broad tag.If your goal is “post this Library template into many existing conversations I can already write in,” you’re in the right place.What you need before you startA message template or thread template in your Library that you can manage.Permission to post in the conversations you want to reach (broadcast only includes conversations where you can post).A plan that includes broadcasts (Professional and up).Open Broadcast from your LibraryGo to your Library and open the message template or thread template you want to send.Open the template’s settings menu (the three-dot / ··· menu).Choose Broadcast to Conversations…     A modal opens with three tabs: Create, Review, and Monitor. You’ll set things up on Create, confirm on Review, then use Monitor to check history and results for that template.     Create: choose who receives the templateOn the Create tab, start by selecting an audience type.Conversations with tag(s)Posts the template into conversations that have one or more tags you select.Coach example: You’ve tagged every private conversation for your spring mastermind as “Spring Mastermind.” Record a mid-cohort check-in as a message template, then broadcast it to that tag. Each client gets the message in their own conversation—without you hopping between 20 threads.Course enrollment conversationsSelect a course so the template posts to conversations for that course.Coach example: You’re running a 6-week program and want every enrollee’s course conversation to get the same “Week 3 starts tomorrow” video. Broadcast the template to that course’s conversations in one pass.Conversations in a groupSelect a group so the template posts to conversations in that group.Coach example: Your alumni community lives in a Clarityflow group. Share a monthly office-hours reminder as a template and broadcast it to the group’s conversations.Select conversationsSearch and pick specific conversations one by one. You’ll see participant avatars next to each title so you can confirm you’re choosing the right clients.Coach example: You only want this message in a handful of VIP or at-risk client conversations—not everyone with a broader tag. Select those conversations deliberately, then continue.Choose when it postsStill on Create, choose When to post:OptionWhat it doesCoach exampleImmediatelyPosts as soon as you confirm on ReviewYou just finished a live workshop and want the replay link out nowSpecific date & timeSchedules one post at a date/time in your timezoneQueue Monday’s weekly tip Sunday night so it lands while you’re offlineAfter a delayWaits a period (days, weeks, months, or years) from when you confirmConfirm the broadcast now, but have it land in 3 days after a launchWhen you’re ready, press Continue to Review.     Review: confirm targets before you sendThe Review tab summarizes what you’re about to do:Template — which Library template will postSend to — tags, course, group, or selected conversationsTiming — immediate, scheduled, or delayedTarget conversations — how many conversations will receive it (click the count to preview the list)People who will be notified - how many people may get notified (click the count to see the list)Attached workflows — if this message template has a workflow, Review shows that those steps will run in each conversation when the message posts (for example, add a tag or send an email notification)Press Broadcast to send (or schedule) it.     Monitor: history, cancel, and retryOpen the Monitor tab (on the same template’s broadcast modal) to see broadcasts for this template.For each broadcast you can see:When it was createdWho it was sent to (including the specific tags, course, or group)Status (pending, scheduled, processing, completed, failed, cancelled)How many conversations posted successfully—and which ones failed, if anyBefore it runsIf a broadcast is still pending or scheduled, you can edit the audience/timing, cancel, or delete it.After it runsIf some conversations failed, use Retry to re-run only the failed ones (successful posts are not duplicated).     Broadcast to Conversations lets you send one Library template into many conversations at once—by tag, course, group, or selected conversations.Set the audience and timing on Create, confirm on Review, then track results on Monitor. Each conversation gets a normal message from you, with notifications and workflows applying as usual.