Clarityflow sends two kinds of notifications per conversation:New message notification — sent when a new message is posted in a conversation.Message played notification — sent when someone plays (watches/listens to) a message in a conversation.Both are on by default.For coaches, these two notifications cover the core back-and-forth of async work: you know when a client has responded, and you know when they've actually watched your message — useful for following up if someone goes quiet.Three levels of controlNotifications can be configured at three levels, from broad defaults down to a single person in a single conversation.1. Account level (default for all new conversations)Sets the default notification behavior for every new conversation created in your account. Use this to establish a baseline that makes sense for how you typically work with clients. Go to: Account Settings → Conversations & Messages → Privacy & Access
2. Conversation level (override for all participants at once)Changes notification settings for one conversation — applies to all participants in that conversation. Useful when one conversation needs different rules than the rest, like a busy group thread where you want to reduce notification volume for everyoneGo to: Open the conversation → Settings Modal → Settings → Notifications
3. Per-participant level (override for a specific person in one conversation)Turn notifications on or off for a specific participant in one conversation — useful when someone's role in that conversation has changed and you don't want them receiving every update.Go to: Open the conversation → Settings Modal → People panel → Select participant → Settings
Turning off notifications for yourself globallyIf you want to stop receiving notifications for yourself across all conversations, that is managed through your personal profile — not the conversation settings.Go to: My Settings → Notifications
Note: You cannot change another participant's personal notification settings on their behalf. Each person manages their own global preferences from their own profile.Where to manage notificationsWhat you wantWhere to goDefault for all new conversationsAccount Settings → Conversations & Messages → Privacy & AccessTurn on/off for all participants in one conversationConversation → Settings Modal → Settings → NotificationsTurn on/off for a specific participant in one conversationConversation → People → Select participant → SettingsTurn off for yourself across all conversationsMy Settings → Notifications
